The website https://www.casalua.es/ and all its material belongs to the company Casa Lua Galera S.L., with address at: Hornico y Villares, 6, 18840 Galera, Granada.
Contact telephone number: (+34) 633 48 71 52
Email: info@casalua.com
CIF: B19709294
AIM OF LEGAL NOTICE
Casa Lua Galera S.L., (hereafter the provider), which is responsible for the website https://www.casalua.es/, makes this document available to users in accordance with the obligations in Law 34 / 2002, about Information Society Services and Electronic Commerce (LSSI-CE). This aims to inform all users about the conditions of use of this website.
Any person accessing this website assumes the role of user and will be committed to the observance and strict compliance of the conditions included here, as well as any other legal condition that may be applicable.
The provider has the right to modify any type of information that may appear on the website, without previously warning or informing the users. The only requirement is that this information is published on the website.
RESPONSIBILITY
The provider is exempt from any liability arising from the information published on its website if this information has been manipulated or introduced by a third party.
From this website you may be redirected to content from websites of third-party. Since the provider cannot always control the contents introduced by third parties on this website, the provider will not take any responsibility for such content. In any case, the provider will proceed to the immediate withdrawal of any content that may contravene national or international legislation, morality or public order, and will inform the competent authorities.
The provider is not responsible for the information and stored content of forums, chats, blog generators, comments, social networks or any other sources that allow third parties to publish content independently on the website of the provider. However, in accordance with the provisions of articles 11 and 16 of the LSSI-CE law, the provider will collaborate with users, authorities and security forces in the withdrawal or blocking of any content that could affect or contravene the national and international legislation, rights of third parties or morality and public order. In the event that the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.
INTELLECTUAL AND INDUSTRIAL PROPERTY
The website (including but not limited to its programming, editing, compilation and other necessary elements for its activity), the designs, logos, text and / or graphics are the property of the provider or, where appropriate, have a license or an expressed authorisation.
Regardless the intended purpose, the total or partial reproduction, use, exploitation, distribution and marketing requires in all cases a prior written authorization by the provider. Any unathorised use of the content of this website will be considered a serious breach of the rights of intellectual and industrial property of the provider.
The provider recognises the rights of industrial and intellectual property of the owners of the content. Consequently, the only mention or appearance in the website of content from other parties will not imply the existence of rights or any responsibility of the provider over these, or any endorsement, sponsorship or recommendation.
APPLICABLE LAW AND JURISDICTION
This website is subject to the Spanish legislation and in the case of a dispute or controversy derived from the use of this website both parties are subject to the jurisdiction of the courts of the city of Granada (Spain). This expressed submission clause to the courts of the city of Granada will not be applicable in the case of a litigation with the website users who, according to current legislation they have the status of consumers, in which case both parties will be subject to the jurisdiction of the courts and tribunals of the residence of the consumer. In the same way, in these cases, the provider and the user may submit their disputes to the arbitration provided in the arbitration and defense legislation of consumers and users, and to the extrajudicial resolution procedures that are established through codes of conduct or other self-regulation instruments.
If you do not agree with the contracted services and you are a client from a country within the European Union, except Spain, you can go to the following link to make a claim: http://ec.europa.eu/consumers/odr/
TERMS AND CONDITIONS
Identity of the parties:
On the one hand, the supplier of the goods or services contracted by the user, Casa Lua Galera S.L., with registered office at Hornico y Villares, 6, 18840 Galera, Granada, Spain, and CIF B19709294 with customer service telephone (+34) 633 48 71 52 and contact e-mail info@casalua.com
and on the other,
All users who access the website https://www.casalua.es/
And all users that hire the services marketed by Casa Lua Galera S.L., (hereafter, the services or the service), agree to be subject to these current general conditions. The user must read carefully these conditions before hiring the services provided.
General information:
https://www.casalua.es/ is a platform that is responsible for organising and managing hotel accommodation reservations to offer the users an alternative to spend their free time.
The following is the contractual document that will govern the contracting of services through the website owned by Casa Lua Galera S.L.
The acceptance of this document implies that the user:
a. has read, understands and agrees this text.
b. is a person with sufficient capacity to act in contracting the services listed on the website.
c. assumes all the obligations included in this document.
These conditions will have an indefinite validity period and will be applicable to all reservations made through the website https://www.casalua.es/
The provider has the right to unilaterally modify these conditions, without affecting the promotions, if applicable, in those services that were previously reserved before the modification.
GENERAL
1.1 These General Terms and Conditions apply to all guests of Casa Lua.
1.2 Casa Lua comprises a residential house including caves and associated grounds. Casa Lua is a place where one can stay overnight. And it is also possible to rent Casa Lua for parties and celebrations. These are always organised in consultation with the owners. Organising any activity or party/event independently without permission from the owners is not allowed.
1.3 When making a reservation/booking, you agree to the General Terms and Conditions and the Privacy Statement.
1.4 The minimum stay at Casa Lua is three nights.
1.5 Check-in is possible from 2pm. Check-out is possible until 12.00 on the day of departure. An early check-in or a late check-out is possible by arrangement and based on availability. There will be no refund in case of early departure.
1.6 It is not allowed to invite and/or bring unregistered persons not officially staying at Casa Lua into the accommodation(s).
1.7 Pets are not allowed. Only after prior consultation and our consent can we accept 2 small pets. The owners are fully liable for any damage caused by their pets.
1.8 Smoking is not allowed in all flats and indoor areas of Casa Lua.
1.9 Drugs are not allowed in Casa Lua.
1.10 You must not cause noise pollution both inside and outside the house towards others (even if there are no neighbours).
1.11 Guests may park their cars in the private car park. Parking is always at guests’ own risk.
1.12 Casa Lua may, in case of non-compliance with the General Terms and Conditions and/or house rules or inappropriate behaviour, deny and/or refuse guests access to the accommodation with immediate effect, without further notice and without refund of the rent.
1.13 The website of Casa Lua is composed with the greatest care but there may be differences between the text and/or photos presented on the website and the actual situation in and around the accommodation(s) of Casa Lua at the time of the visit by the Guest(s). No rights can be derived by the Guest(s) from such differences.
1.14 Casa Lua reserves the right to change the terms and conditions. You accept and acknowledge as binding the terms and conditions in force at the time you use Casa Lua’s website and facilities.
RATES
2.1 The rates shown are per person per night. Or if stated per night for the entire accommodation (in case of villa rental).
2.2 Rates shown include statutory VAT, the use of water, electricity, air conditioning/heating, bath & bed linen and Wifi.
2.3 Rates shown include the applicable VAT rate (or similar tax). Should the VAT rate change between the date of booking and the date of provision of services, according to tax laws, the VAT rate of the time of provision of services or increase in tax shall be applied, even in the event that the foregoing results in an increase in the final rental price that had been communicated to the guest in the booking confirmation.
2.4 The rates shown do not include the cost of cancellation and travel insurance. We recommend that you take out proper cancellation and travel insurance.
2.5. The rates shown are subject to price changes.
RESERVATION, CONFIRMATION AND PAYMENT
3.1 A request for reservation can be made through the Casa Lua website or, if applicable, through an official booking site selected by Casa Lua.
3.2 After receipt of your request for reservation and the confirmation sent by Casa Lua, you will be required to make the (down) payment. The reservation constitutes a final booking agreement once you have received a confirmation from us and the (down) payment has been made.
3.3 The down payment is 25% of the total rent, to be paid when making the reservation.
3.4 The remaining payment of the total rent must be paid no later than 8 weeks before arrival.
3.5 For reservations within 8 weeks before arrival, the total rent is to be paid immediately.
3.6 The down payment and final payment should be made through the payment options on the website of Casa Lua. In case of a bank transfer, the following information should be used:
stating: date of arrival (e.g. Reserva 15-01-2028).
bank account IBAN: ES57 3023 0011 5166 5820 2509
BIC code: BCOEESMM023
Attn: Casa Lua Galera S.L.
CANCELLATION
4.1 Cancellations will only be accepted in writing or by e-mail, stating your reservation date.
4.2 If the reservation agreement is cancelled, the following cancellation costs will be charged:
– if cancelled up to 8 weeks before date of arrival, cancellation costs are 25% of the total rental price;
– in case of cancellation less than 8 weeks before arrival, the cancellation fee is 100% of the total rental price.
4.3 In the event of a no-show, the full rent shall be due. We advise you to take out a good travel and cancellation insurance.
FORCE MAJEURE
In case of force majeure, whether permanent or temporary, Casa Lua shall be entitled to rescind or temporarily suspend all or part of the agreement without the Guest being entitled to claim performance and/or compensation. Force majeure shall include, but not be limited to: threat of war, war, insurrection, strikes, boycotts, disturbances in the energy circuit, traffic or transport, government measures, scarcity of raw materials, natural disasters and extraordinary weather conditions, death of one of the managers or close family members of the managers, etc., as a result of which Casa Lua cannot reasonably and fairly be expected to fulfil all or part of the agreement.
LIABILITY
6.1 Casa Lua cannot be held liable for damage suffered by Guest or third parties as a result of staying in the accommodation. Guest indemnifies Casa Lua against claims in this regard. Casa Lua shall not be liable for failures in and around the accommodation such as failures and breakdowns of electricity and water supplies and technical installations, construction and/or road works in the vicinity of the accommodation not announced or not announced in time. Casa Lua is not liable for damage, loss or theft of personal property of the Guest.
6.2 Casa Lua can only be held liable for damages due to the gross fault or negligence of the operators.
6.3 Without prejudice to the provisions of 6.1 and 6.2, Casa Lua’s liability, if and insofar as the accommodation is held liable in court under the user agreement, will always be limited to direct damage and any form of consequential damage is excluded. Casa Lua’s liability will furthermore always be limited to the maximum amount paid out by Casa Lua’s insurer in the case in question.
6.4 Use of the pool and other facilities of Casa Lua is at your own risk. Casa Lua cannot be held liable for any personal injury or damage to personal property resulting from the use of the facilities.
DAMAGE
7.1 The Guest shall behave properly and use the Accommodation in accordance with the reasonable instructions for use given by Casa Lua.
7.2 The principal guest is legally liable for damage caused by him/her and his/her fellow guests to Casa Lua or the property or persons therein.
7.3 Any damage must be reported by the Guest to Casa Lua immediately. Repair and/or replacement costs must be reimbursed by Guest.
7.4 If keys are lost, Guest will be charged for all resulting costs.